Questions
The questions families ask most. Each one opens its full answer. Can't see yours? Search every answer in Help, or ask us.
Getting started
Finding someone
Ways to view the tree
The Household view
Cards and suggesting someone
Adding and changing details
Fixing mistakes on the tree
Pictures, the Gallery and the Family Wall
Messages and voice notes
Your settings
Oops! Undo, backups and the bin
Inviting family
Signing in and age limits
Membership and prices
Copies, downloads and moving trees
Privacy and keeping safe
My Family Story and extra features
Problems and contacting us
More handy questions
Everyday family-tree questions
Children and logins
Can children use My Whole Family Tree?
Absolutely – exploring the tree together is what it's for. Children of any age can sit with a parent or grandparent and look through the family, the pictures and the stories.
Everyone with their own login needs to be 16 or over. We'd love to welcome younger ones sooner, but that's the line UK, EU and US law sets for family websites like ours. So younger family members can't have a login, or post and send messages using someone else's.
If we're ever told that's happening, we'll simply sign that login out and ask the grown-up to reset their password. The tree stays exactly as it is, and children always appear on it as part of the family.
A login made with a different age.
If we learn that someone under 16 made their own login by giving a different date of birth, we'll close it kindly and email them. Their card stays on the family's tree, and anything they posted goes to the Recycle bin for the tree's owner to look at.