Coming soon
Yes – ask within 14 days of any payment, including a renewal, and you'll get a full refund, back to the card or way you paid, within 14 days. Your tree goes back to the free size and nothing is lost: everyone stays safe. If you're refunded twice within 12 months, the second refund takes off the days you've used. After 14 days there's no refund – but you've paid for the year, so everything stays yours until it ends.
Still stuck? Talk to a real person: send us a message, or email support@mywholefamilytree.com